Cognitive Retention Therapy (CRT)™ Program Privacy Policy
Last Updated October 14, 2005

The Collection and Use of Information
Cognitive Retention Therapy (CRT)™ Program limits the information we collect about our customers and potential customers to what we need for internal business purposes only. We will obtain your consent if we wish to use your information for any other purpose.

Cognitive Retention Therapy (CRT)™ Program understands that privacy is a critical issue for all our customers and is committed to protecting customers’ personal information.

Cognitive Retention Therapy (CRT)™ Program's Privacy Policy is designed to comply with Canada’s federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information. Based on these guidelines and Cognitive Retention Therapy (CRT) ™ Program’s Best Business Practices, ten privacy principles have been customized to meet the specific needs and expectations of our customers.

The Privacy Policy at Cognitive Retention Therapy (CRT)™ Program is a formal statement that outlines the minimum requirements for the protection of personal information. The objectives of the Privacy Policy are to promote responsible management of personal information, and to inform our customers of our practices.

Cognitive Retention Therapy (CRT)™ Program will continue to review this Privacy Policy to ensure it remains current with changing laws and regulations while meeting the evolving needs of customers. In the event of any amendment to the Privacy Policy, a notice will be posted within this page.

Privacy Statement
Cognitive Retention Therapy (CRT)™ Program recognizes the importance of respecting customers’ right to privacy and adheres to the following key principles:

• Cognitive Retention Therapy (CRT)™ Program is responsible for personal information under its control and has designated individuals to be accountable for the organization’s compliance.
• The purposes for which personal information is collected will be identified at or before the time the information is collected.
• Knowledge and consent will be obtained for the collection, use, and disclosure of personal information, except where deemed inappropriate.
• The collection of personal information is limited to that which is related to the purposes identified by Cognitive Retention Therapy (CRT) ™ Program.
• Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the customer or as required by law.
• Reasonable efforts will be made to ensure that personal information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.
• Personal information will be protected by reasonable security safeguards appropriate to the sensitivity of the personal information.
• Information is available to customers regarding Cognitive Retention Therapy (CRT)™ Program’s policies and procedures relating to the management of personal information.
• Upon request, and within a reasonable period of time, a customer will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. A customer is entitled to comment on the accuracy and completeness of his or her personal information, and have that information amended where appropriate.
• A customer can address a challenge concerning compliance with the above principles to Cognitive Retention Therapy (CRT)™ Program’s designated Privacy Officer.

Privacy Officer
#102, 2723 37 Ave NE
Calgary, AB
T1Y 5R8
info@cognitiveretentiontherapy.com

Information Release
Cognitive Retention Therapy (CRT)™ Program does not arbitrarily sell or trade identifiable client information to third parties. Release of your information occurs only

• Where we have your consent; or
• To our suppliers or agents who assist us in serving you; or
• Where we are required or permitted to do so by law.

Protecting Information
We protect your information with appropriate safeguards and security measures and we retain your information only for the time it is required for the purposes we stated. Only those employees involved in processing data have access to this data. Any employee found in violation of our security or privacy policies is subject to disciplinary action.

Use of Cookies
Cognitive Retention Therapy (CRT) Program™ does not employ cookies with the exception of using our online registration through PayPal.

Email Address and Contact Information
When you send us e-mail or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we may store your communication and our reply in case we need to correspond further.

On certain pages we provide users the option of submitting names and email addresses for the purpose of contacting you for our newsletter. From time to time further personal information, such as a phone number or address, may be requested and/or provided to Cognitive Retention Therapy (CRT)™ Program. This data is not shared with anyone outside of our organization other than our suppliers or agents who assist us in serving you or where we are required or permitted to do so by law.

Access to Credit Card Information
We use a third party service for payment options related to our online giving. We currently use PayPal to facilitate online registration of the Cognitive Retention Therapy (CRT)™ Program. PayPal restricts access to credit card information, and credit card numbers and do not provide them to their merchants. In the event of a customer complaint or chargeback, transaction information will be provided to the merchant, bank or card issuer. For further information on the PayPal privacy policy please click here.

If you have any questions regarding this Privacy Policy or our implementation, please contact us to discuss your needs or concerns.